Returns / Warranty

Damaged Orders

If the package appears to be damaged at the time of delivery you have a right to refuse it. Contact Lynn Pet Professionals to discuss the problem and arrange for replacement products. Please retain all damaged shipping cartons for inspection by the courier or common freight carrier.
Shipping Insurance is automatically included for all orders up to a maximum $100 value. Optional shipping insurance is available at checkout time and will be calculated for you based on the order value. You may decline this coverage – however, Lynn Pet Professionals CANNOT assume liability for any lost or damaged shipments exceeding the $100 value unless the optional insurance is in effect.

Returning Merchandise

You may return an Item within 30 DAYS of the date of purchase. Returned Items MUST be in unused, re-sellable condition and in the original packaging. To return any product you must first call or email Lynn Pet Professionals to discuss the problem.  All returns are to be sent prepaid by the customer we CANNOT accept COD returns. All original packaging must be intact and returned with the items. Items without the original packaging or no longer in original condition will be subject to a 20% restocking charge. Customer’s may return items for warranty work, exchange or refund as appropriate (EXCEPT for associated freight/shipping charges) within 30 days of purchase.

PLEASE NOTE: The following Items are NON-RETURNABLE:

    • Toys and Treats
    • Dryer or Clipper repair parts
    • Scissors/Shears
    • Clipper Blades
    • Books and Videos (unless defective in which case we will
    • replace the returned item with the same title).

Products should be inspected and tested immediately upon receiving the order for us to help you if the product should show up defective or faulty. This ensures that the product is returned within the 30 day period.

Warranty Information

Most of our products have a 1-year manufacturer’s warranty (unless otherwise specified in the catalogue for a particular item). Any warranty Issue should be dealt with with the manufacturer of the product. Please ensure you read all instructions and warranty procedures that come with your purchase. If the manufacture requests that you deal with us, please call and we will be happy to assist you. For clipper warranty work including: Andis and Oster – please send the product DIRECTLY to: J. Tarnow Co. 1258 Caledonia Rd. North York, ON M6A 2X5 or call them at (416) 789-4333

CSA Ratings

Lynn Pet Professionals makes no warranties whatsoever, either expressed or implied, oral or written, in fact or by operation of law, with respect to the use or fitness of electrical products. These products may or may not have been tested and approved by a recognized certification agency under the Electricity Act. If the product does not bear the mark of the Canadian Standards Association (CSA) or the Underwriter’s Laboratory (UL) the product is not certified. The consumer acknowledges and agrees that if the product is connected to a source of power in Canada, it does so at its own risk. The customer acknowledges and agrees that the customer must obtain approval of the product by a recognized certification agency authorized by the Electrical Safety Authority. The consumer acknowledges that the product may be unsafe and could pose a serious electrical shock and/or fire hazard and agrees to assume all risks from the use of this product. Lynn Pet Professionals, its officers, directors and employees shall not be liable to the consumer nor to any other party, for any liability including without limitation, strict liability and any losses, personal injuries, death or damages, including without limitation, economic and consequential losses, any direct or indirect, incidental, exemplary or punitive damages, whether in contract, tort or otherwise or any claims and expenses, in any manner resulting, directly or indirectly, from or with the use of the product by the consumer or connection of the product to a power source.